Shopify Maintenance & Support for Australian Stores
For AU merchants who need their store watched, patched and kept fast, without hiring in-house. We keep your theme, apps and checkout healthy so you can focus on selling.
Your store is only as reliable as its last update
Live stores drift. Apps update, themes conflict and speed erodes, usually right when you're busiest. Ongoing care catches it before your customers do.
Silent breakages
A checkout or display bug can go unnoticed for days until you see sales quietly drop.
No one owns updates
Theme, app and Shopify changes pile up until two of them conflict on your busiest day.
Speed erodes over time
Every new app and snippet adds weight, and your Lighthouse score slips without anyone watching.
Fixes wait for a project
Small bugs sit in a backlog because there's no simple way to just get them done.
Risky live edits
Changes get made straight on the live theme, with no staging copy or backup to fall back on.
No visibility
You can't see what's been checked, what's at risk, or what actually changed last month.
What's covered, and what's a separate project
Your retainer keeps the store healthy. Larger builds are scoped separately so your care hours stay focused on stability.
| In your retainer | Scoped separately | |
|---|---|---|
| Updates & patching | Theme, app and Shopify updates, tested on staging | Major theme upgrades or replatforming |
| Bug fixes | Checkout, cart, display and functional bugs | Net-new features or new page templates |
| Performance | Monitoring, Lighthouse checks, light tuning | Full performance rebuilds or Hydrogen migration |
| Monitoring | Uptime, error and checkout monitoring | Custom alerting or new tooling builds |
| Content edits | Small copy, image and section tweaks | Full seasonal or campaign builds |
Is ongoing care right for you?
A fit if
- You run a live Shopify or Shopify Plus store doing real revenue in Australia.
- You want a senior team on call instead of hiring and managing in-house.
- You value staging, backups and testing over fast, risky live edits.
- You need predictable monthly support, not scattered one-off fixes.
Not a fit if
- You need a full redesign or replatform, start with a build, then move to care.
- You're pre-launch with no live store to maintain yet.
- You want the cheapest plan with no testing, monitoring or reporting.
- You're on a non-Shopify platform, we're Shopify-only.
What maintenance & support covers
A senior Shopify team looking after the store you already have, updates done safely, issues caught early, performance held steady.
What's included
- Theme, app and Shopify version updates
- Checkout and cart testing after every change
- Bug fixes for display and functional issues
- Uptime and error monitoring
- Scheduled backups before any deployment
- Small copy, image and section tweaks
Technical deliverables
- Staging-first workflow for every change
- Version control with a clear changelog
- Core Web Vitals and Lighthouse checks
- Error and checkout-flow monitoring
- Regression testing after updates
- A plain-English monthly health report
Technology & integrations
- Shopify & Shopify Plus themes
- Third-party apps and custom snippets
- Klaviyo and email/SMS flows
- Payment gateways and shipping apps
- Analytics, tags and pixels
- Uptime and monitoring tooling
How we run your maintenance
A clear start, then a steady monthly rhythm you can rely on.
Discovery & audit
Week 1, we audit your theme, apps, speed and checkout, and flag the risks.
Onboarding & access
Week 1, secure access, staging environment, backups and version control set up.
Baseline & backlog
Week 2, we fix the urgent items and log the rest into a prioritised backlog.
Monthly cadence
Ongoing, scheduled updates, testing and fixes, always done staging-first.
Monitoring & alerts
Ongoing, uptime, error and checkout monitoring runs quietly in the background.
Reporting & review
Monthly, a plain-English report on what changed, what's healthy and what's next.
How we keep changes safe
Nothing reaches your live store untested.
- Every change tested on a staging theme before it goes live
- Full backup taken before any update or deployment
- Checkout tested end to end after each release
- Changes tracked in version control with a clear changelog
- Core Web Vitals and Lighthouse checked after performance work
- WCAG 2.1 AA regressions flagged and fixed
Maintenance & support pricing
Monthly retainers, scoped after a short discovery. Typical bands below, priced on store complexity, app stack and how fast you need issues handled.
Essential care
Updates, monitoring and small fixes for lean stores.
Standard care
Faster response plus a monthly block of change work.
Priority care
Plus-scale stores, priority response and reporting.
Maintenance & support FAQs
Related services
Keep your Shopify store fast, patched and watched
Book a call and we'll audit your store, flag the risks, and scope a care plan that fits.
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