Shopify Microsoft Dynamics 365 integration
Connect your Shopify storefront to Dynamics 365 Business Central or Finance & Operations so customers, orders, inventory, pricing and finance stay in sync, without staff re-keying data between two systems.
When Shopify and Dynamics 365 don't talk
Dynamics 365 runs your finance, inventory and fulfilment as system of record. If Shopify sits outside it, the gap gets filled by manual work, and manual work drifts.
Orders re-keyed by hand
Staff copy Shopify orders into Business Central or F&O, introducing typos, delays and missed SLAs at volume.
Stock that lies
Inventory lives in Dynamics but Shopify shows stale counts, so you oversell lines that are already gone from the warehouse.
Pricing drift
Price lists and promotions updated in D365 don't reach the storefront, so customers see the wrong number at the wrong time.
Finance can't reconcile
Payouts, tax and customer records don't line up between platforms, and month-end close becomes a spreadsheet exercise.
What syncs which way
A typical mapping. We confirm direction, trigger and system of record for each object during discovery.
| Data object | Direction | Trigger | System of record |
|---|---|---|---|
| Orders | Shopify → D365 | Real-time | Shopify |
| Inventory levels | D365 → Shopify | Real-time / batch | Dynamics 365 |
| Products & pricing | D365 → Shopify | On change | Dynamics 365 |
| Customers | Two-way | On change | Agreed per field |
| Fulfilment & tracking | D365 → Shopify | On dispatch | Dynamics 365 |
| Invoices & finance | Shopify → D365 | On order paid | Dynamics 365 |
What a clean Dynamics 365 integration covers
We scope the exact objects, direction and triggers with your team, then build to Dynamics as system of record for finance and stock.
What syncs
- Customers and accounts (B2C and B2B) with matching keys
- Orders, fulfilments, returns and refunds
- Inventory levels across locations and warehouses
- Products, variants, SKUs and price lists
- Invoices, tax and payout data for reconciliation
How it works
- Direction defined per object, one-way or two-way
- Dynamics 365 as system of record for stock and finance
- Real-time via webhooks, or scheduled batch where it fits
- Field mapping and transforms agreed in a data-flow spec
Reliability
- Retries with backoff on transient API failures
- Dead-letter queue for records that need review
- Structured logging and an audit trail per sync
- Alerting and monitoring so failures surface fast
How we build it
A predictable path from disconnected systems to a monitored, documented integration.
Discovery
Map objects, volumes, edge cases and which system owns each field.
Data-flow design
Agree direction, triggers, mappings and error handling in a written spec.
Build
Develop the connector against the Dynamics 365 and Shopify APIs, with logging baked in.
UAT
Test with your real catalogue and order scenarios in a staging environment.
Deploy
Cut over with a rollback plan and a controlled first sync.
Monitor & support
Ongoing monitoring, alerting and a support line when something needs a human.
Investment
Custom integration pricing is scoped after discovery. Typical bands for a Shopify + Dynamics 365 build:
Single-object sync
One direction, one or two objects, e.g. orders into D365.
Core two-way integration
Orders, inventory, products, pricing and customers with monitoring.
Enterprise / B2B
Complex mappings, multi-warehouse, B2B pricing and custom logic.
Shopify + Dynamics 365 questions
Related services
Scope a Shopify Microsoft Dynamics 365 integration
Tell us your D365 edition, the objects you need synced and your order volumes. We'll map the data flow and give you a scoped, honest plan.
Scope your integration
