Shopify workflow automation for lean Australian teams
For operations and fulfilment teams losing hours to manual tagging, routing and status chasing. We turn the same repeated back-office steps into automations that just run.
Manual work worth automating
None of this needs a person. It needs a rule that runs the same way every time.
Manual order tagging
Someone tags orders by hand for risk, VIP status or fulfilment routing.
Slow order routing
Orders sorted to the right 3PL, warehouse or location by a person, not a rule.
Status chasing
Staff refreshing screens to see which orders shipped, held or failed.
Copy-paste reporting
Daily exports into spreadsheets to move data no one wants to touch.
Ad-hoc notifications
Important events flagged in a group chat, if someone remembers.
Repetitive customer admin
High-risk holds, refunds and cancellations handled step by step, every time.
Shopify Flow or custom automation?
The cheapest answer that holds up wins. Here's how we decide with you.
| Shopify Flow | Custom automation | |
|---|---|---|
| Best for | Standard triggers and actions inside Shopify | Logic, systems or volume Flow can't handle |
| Runs on | Shopify's own Flow engine | Middleware we build and host or hand over |
| Typical use | Tagging, holds, simple notifications | Multi-system routing, custom rules, high volume |
| Cost | Lower, configured and tested | Higher, designed and built |
| Limits | Bounded to available connectors | Effectively none, if a system has an API |
Is this the right fit?
A good fit if
- You run real order volume and the same manual steps repeat daily.
- Your team copies data between Shopify, spreadsheets and other tools.
- You want rules that run consistently, not depend on who's on shift.
- You've outgrown what a single off-the-shelf app can automate.
Probably not us if
- You need a one-off data fix, not a repeatable automation.
- The process still changes weekly and isn't settled enough to encode.
- You want to automate a broken process rather than fix it first.
- You're on another platform, we're Shopify-only.
What's included and what we automate
A working reference, not a limit. Most automations run on Shopify Flow; where Flow can't reach, we build the custom piece.
What's included
- Automation audit and opportunity map
- Trigger, condition and action design
- Shopify Flow build and testing
- Custom middleware where Flow can't reach
- Logging, alerting and error handling
- Documentation and handover
Automations we build
- Order tagging and segmentation
- Order routing to 3PL, warehouse or location
- Fraud and high-risk order holds
- Fulfilment and dispatch notifications
- Inventory and low-stock alerts
- Customer and B2B account tagging
- Refund, cancellation and return workflows
- Scheduled reports and exports
Technology & triggers
- Shopify Flow
- Admin API and GraphQL
- Webhooks and event subscriptions
- Scheduled jobs and queues
- Slack, email and Teams notifications
- Klaviyo, ERP and 3PL connectors
How we deliver
Most automation projects run 2–5 weeks, depending on how many workflows and systems are involved.
Automation audit
We map the manual steps, their triggers and how often they run.
Prioritise
We rank automations by time saved and risk removed, then agree a scope.
Design
We define each trigger, condition and action, and where Flow ends and code begins.
Build & test
We build against a development store, with logging in from the start.
UAT
You validate real orders and edge cases against agreed criteria.
Launch & monitor
Controlled rollout with alerting, then tuning as real volume comes through.
Built to run unattended
Automations fail quietly when they're built carelessly. Ours are built to be seen, recovered and trusted.
- Every automation logs what it did and when
- Failed actions alert your team, not just disappear
- Safe re-processing so nothing is silently skipped
- Guards against loops and duplicate actions
- Tested against real order edge cases before launch
- Least-privilege API scopes and signed webhooks
- Documented so any developer can pick it up
Investment
Cost tracks how many automations you need and whether Flow can carry them. Typical, scoped after discovery:
Flow automation package
A scoped set of Shopify Flow automations, built and tested.
Custom automation build
Webhook or middleware-driven automations beyond Flow's reach.
Automation retainer
Monitoring, error handling and new automations as you grow.
Frequently asked questions
Related services
Book a Shopify automation audit
Bring the manual steps eating your team's week. We'll map what Shopify Flow can automate, what needs custom work, and what it saves, before you commit.
Book an automation audit
