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Support & Retainers

Fractional eCommerce Tech Lead for Australian Shopify Brands

For growing Shopify and Shopify Plus stores without a senior technical owner. Get roadmap, architecture, vendor management and governance, a few days a month, not a full-time salary.

20+
Shopify builds shipped
Senior-only
No juniors on your account
Shopify-only
Every engagement, since day one
Sydney · Melbourne
AU hours, AU team
+28%
Avg conversion lift across builds

When there's no senior technical owner, the store drifts

You're growing, but every technical call lands on someone who shouldn't be making it, or nobody at all.

01

No one owns the roadmap

Decisions get made app-by-app and ticket-by-ticket, with no one holding the technical direction against your commercial goals.

02

Vendor sprawl

Two or three freelancers and agencies, none accountable for the whole. You've become the integration layer between them.

03

App bloat and creep

Every request becomes another app and another monthly fee, slowing the store and muddying the stack over time.

04

Big calls stall or go badly

Replatform, a Plus upgrade, going headless: high-stakes decisions with no senior voice to pressure-test them first.

05

A full-time lead is premature

You need senior judgement, not a $200k+ salary and the risk of the wrong hire twelve months too early.

06

Governance is ad hoc

Access, code review, deploy process and security are handled case by case. Risk builds quietly until something breaks.

Where the lines sit

Clear ownership from day one, so nothing falls between you, your team and your suppliers.

Your tech leadWhat stays with youNot included here
Technical roadmapOwns, sequences and maintains itShares goals, budget and constraints,
Vendor managementSelects, briefs and holds them accountableApproves budgets and major spend,
Hands-on buildReviews, directs and signs off,Delivered via a Development Retainer
Architecture callsMakes and documents them as ADRsSigns off major decisions,
Store operationsAdvises and unblocksRuns merchandising, content and promotions,

Is a fractional tech lead the right fit

A good fit if

  • You run a growing Shopify or Shopify Plus store with no senior technical owner
  • You manage two or more vendors and want one accountable technical voice
  • You're weighing a big call, replatform, Plus, headless, and need it pressure-tested
  • You want senior direction a few days a month, not a full-time salary and the hiring risk

Not the right fit if

  • You need hands-on build hours every week, that's our Development Retainer
  • You're pre-launch with no store to lead yet
  • You're on another platform; we're Shopify-only
  • You want someone to rubber-stamp decisions rather than challenge them

What your fractional tech lead does

A senior Shopify operator embedded into your business, owning the technical direction so you don't have to.

What your tech lead owns

  • Technical roadmap and quarterly planning tied to commercial goals
  • Architecture and stack decisions, recorded and owned by you
  • Build vs buy vs app calls, with the cost case behind each
  • Backlog triage and prioritisation across every workstream
  • Stakeholder and board-level technical reporting in plain English

Vendor & team governance

  • Vendor selection, briefing and day-to-day management
  • Code review standards and a repeatable deploy process
  • Access, permissions and security reviewed each quarter
  • SLA and quality oversight across all suppliers
  • Documentation and knowledge handover into your workspace

Technology & integrations

  • Shopify Plus, checkout extensibility and Functions
  • ERP, PIM, 3PL/OMS and subscription integrations
  • Analytics, tracking and data governance
  • Performance, Core Web Vitals and Lighthouse oversight
  • Headless and Hydrogen evaluation, only where it earns its place

How the engagement runs

Structured onboarding, then a steady leadership cadence you can rely on.

01

Discovery & access

Week 1. We review your stack, vendors, backlog, analytics and roadmap gaps, and get read access to what we need.

02

Technical audit & risk map

Week 2. Findings, quick wins and a risk register covering security, performance and single points of failure.

03

Roadmap & priorities

A costed, sequenced technical roadmap tied to your commercial goals, agreed with you before anything moves.

04

Embed & govern

Your lead joins standups, takes over vendor comms and sets the deploy, review and access process.

05

Steering cadence

Fortnightly steering, monthly reporting and a clear line for the calls that can't wait.

06

Quarterly review & reset

A quarterly business review to re-prioritise, adjust scope and re-cost the roadmap as the business shifts.

Governance and controls

Senior leadership with the guardrails to match.

  • A named senior lead, with a documented backup so nothing stalls
  • Every architecture decision recorded as an ADR and owned by you
  • Vendor work reviewed against agreed standards before sign-off
  • Access and security reviewed each quarter, with findings logged
  • All roadmaps, docs and decisions kept in your workspace, not ours

Investment

Priced by days of senior time per month. Typical bands below, scoped after discovery.

Days per month of senior timeNumber of vendors and integrations under managementShopify vs Shopify Plus complexityReporting cadence and stakeholder depthWhether hands-on build sits alongside via a Development Retainer

Advisory

$3,000–$5,000/mo

~2 days a month. Roadmap, steering and a monthly review.

Embedded

$6,000–$10,000/mo

~4–6 days a month. Active vendor management and governance.

Fractional CTO

$12,000–$18,000/mo

Board-level leadership across multi-vendor programmes and Plus complexity.

Common questions

You get senior judgement a few days a month instead of a $200k+ salary, on-costs and the risk of the wrong hire. Scale the days up or down as you grow.
You do. Every roadmap, decision record and document lives in your workspace under your accounts. There's no lock-in to us.
Typically within 1–2 weeks. Discovery and the audit run first so the roadmap is grounded before anyone takes decisions.
Yes. We assess before we change anything. Where we recommend consolidating an app or vendor, we show the cost case and plan the transition.
By default your lead directs and reviews rather than builds. When you want hands-on delivery too, we pair it with a Development Retainer.
Yes. We brief them, hold them to agreed standards and quality-check their work, whether or not they're part of Nexly.
No. We pressure-test big calls and recommend a change only when it clearly earns its place. Most of the value is in getting more from what you already run.
You keep everything. We hand over documentation, roadmaps and access, and can brief an incoming hire so the transition is clean.

Get a senior technical owner without the full-time hire

Book a call and we'll map your stack, vendors and roadmap gaps, then show where a fractional tech lead moves the needle first.

Book a call
Name Work email Store URL

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